For general enquiries, please call the school on 01794 512334. Alternatively, you can email us.

Contact our staff team:

The school office is normally open in term time from 08.00am to 4.30pm Monday to Thursday and 08.00am to 4.00pm Friday. The school day is 08.45am to 3.00pm, excluding after-school and before-school clubs and activities (31.25 hours weekly).

Please address the below to the member of staff concerned using our lines of communication & escalation here. We endeavour to respond to all emails within three working days.

To register a compliment, please use the link here. 

Complaints Procedure

We are committed to resolving concerns and complaints fairly, respectfully and as quickly as possible. Most issues can be addressed informally through discussion with the relevant member of staff, and we encourage parents, carers and members of the public to raise concerns at the earliest opportunity. Complaints can be made by any individual about the services or facilities provided by the school. 

Our complaints procedure has four stages:

Stage 1: Informal Resolution
Most concerns can be resolved through discussion with the appropriate member of staff, such as a class teacher, year leader or senior leader. We will seek to understand the issue and work towards a satisfactory resolution. 

Stage 2: Formal Complaint
If the issue remains unresolved, a formal complaint can be submitted in writing using the school's complaint form. An investigation will be carried out by an appropriate senior leader and a written response will be provided. 

Stage 3: Review
If you remain dissatisfied with the outcome, you may request a review by the Chair of the Local Governing Body (or an appropriate senior Trust reviewer where applicable). The reviewer will consider the complaint independently and provide a written decision. 

Stage 4: Complaints Panel Hearing
Where a complainant remains dissatisfied following the review stage, they may request that the complaint is heard by an independent complaints panel. The panel will consider all the evidence and provide a final written outcome. 

We aim to acknowledge formal complaints within three school days and will keep complainants informed throughout the process. Full details of each stage, including timescales and complaint forms, can be found in our Complaints Policy. If, after completing all stages of the procedure, you remain dissatisfied, you may refer the matter to the Department for Education. 

Why Can't I Just Speak to the Headteacher?

In our experience, the vast majority of issues are easily resolved by the class teacher, since they spend the most time with your child at school. They should always be your first point of contact for any concerns.

For further information, please view the full Complaints Policy or email our dedicated complaints email at complaints@gatewaytrust.org

Absence, such as sickness, should be reported using Arbor or by leaving a voicemail on our dedicated absence phone line 01794527019.

For more information and a step-by-step guide on using Arbor to manage absences and attendance, please click here.

To send evidence of appointments, please email them to attendance@theromseyschool.org

If you would like to request a leave of absence, please complete the form here.

The Romsey School is part of The Gateway Trust

The Gateway Trust, Greatbridge Road, Romsey, Hampshire, SO51 8ZB

01794512334

office@gatewaytrust.org

CEO: Mrs. G Harrison-Jones
Email: ceo@gatewaytrust.org

Website: The Gateway Trust